If after 30 days we can’t get you back to the speed we promised we’ll give you a £20 Reward card. Check your speed using the MyBT app, online or by calling 0800 800 150. See full Home Essentials terms and conditions. Applies for the duration of your fault only.

Keep Connected Promise: You’ll need to contact us to report the fault. Our Price Promise: annual price changes still apply. No Limits Plan available with selected mobile plans. 4G coverage required.īT Halo offers Our Price Promise, a Keep Connected Promise, double data (or more subject to offer) on your BT Mobile plan and access to Home Tech Experts. For full terms see bt.com/legalstuff.ĤG speeds vary by location, coverage and demand. The guarantee only applies when your Smart Hub2 is connected to the fixed broadband network and it does not cover broadband faults. If you still can’t get a reliable Wi-Fi connection around your home we’ll give you a one-off credit of £100 off your next BT bill. We’ll send you up-to three discs to ensure a reliable Wi-Fi connection in every room of your home. BT sends additional discs to guarantee a reliable Wi-Fi connection in every room of your home. Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible.ĩ3% of calls dealt with within UK and Ireland, some specialist teams are located offshore.ĩ6% UK availability. If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs.

If they do we’ll contact you to arrange a suitable time.

To do this they may need access to your property. Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. Your actual speed will depend on home wiring, Wi-Fi connection and time of day. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). The exchange list and dates are subject to change. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day.

Bt infinity best deals